NHS Friends and Family Results

  • Thinking about your GP practice overall, how was your experience of our service?

    • Answer Total
      Very Good 345
      Good 35
      Neither Good Nor Poor 11
      Poor 27
      Very Poor 80
      Don't Know 0

  • What you had to tell us

    We asked... "Can you tell us why you gave that response?"

    Comment Date
    Muhammad Hamza saw me today about my ongoing issue and was amazing I couldn't have asked for a better doctor. He was kind, understanding and I genuinely feel listened to and that I've had a way forward for my treatment, what a great doctor Friday 14 August 2026
    Friendly, approachable, always listen. You feel supported and listened to. Friday 14 August 2026
    My daughter, who is also a member of this practice, had to call at 4pm on Friday as our grandson who is one was quite poorly and they were due to go holiday later in the day. The practice managed to get him an appointment straight away, they advised he needed more checks at the hospital and called them to brief them on the situation. He was seen, diagnosed and home by 7. Excellent service from start to finish Saturday 8 August 2026
    I spent a few days at my sons in Lincolnshire. I forgot my tablets. This surgery went above and beyond with their care and service in sending me a prescription to a local pharmacy. So grateful Friday 7 August 2026
    Was seen quickly, and had questions answered efficiently by the desk staff. Tuesday 4 August 2026
    Spoke to Hannah after my husband had a heart attack, she was incredible, very calm and knowledgeable, answered questions and put our minds at ease. From reception staff to doctors Eaglescliffe Medical Practice is first class Friday 31 July 2026
    I have been seeing Hannah recently about some problems I was having, she agreed that it could be the medication I was on. After a few visits and a few tweaks to my medication, she was spot on. This has improved my quality of life and I am very grateful to Hannah for identifying the problem and helping by putting it right. She was very helpful and supportive and has left her door open for me to come back if I have any concerns. Thank you Hannah and all the lovely staff at the medical centre. Friday 31 July 2026
    In 36yrs I've never had any reason to be disappointed, either my practice Thursday 30 July 2026
    I feel that the staff are so helpful and professional. I have been attending appointments Hannah recently, she identified my problem and with a tweak of medication and monitoring regularly, she has helped me with my symptoms and made my every day life much easier. Thursday 30 July 2026
    I had a very reassuring and positive consultation with Dr Hindmarsh recently. Receptionists are so helpful and patient with all their patients! Saturday 25 July 2026