SystmConnect
Non-urgent advice: SystmConnect – Your New Way to Connect with Eaglescliffe Medical Practice
Starting Tuesday 29th July 2025, we'll be introducing SystmConnect, a secure online service designed to make it easier than ever to get in touch with us.
We hope this will reduce the need for waiting on the phone, or needing to visit the surgery just to ask a question or update your details. SystmConnect lets you send requests and messages at any time that suits you — quick, convenient, and secure.
Whether it’s requesting a vaccine, asking about medication, booking a health check, or updating your personal information, SystmConnect puts you in control of how and when you communicate with us.
We know that not everyone prefers to use digital services, so don’t worry — our usual phone and in-person options will remain open for anyone who needs them.
Our goal is simple: to reduce waiting times on the phone, improve access, and make your experience with Eaglescliffe Medical Practice smoother.
Frequently Asked Questions
What is SystmConnect?
SystmConnect is a secure online service that allows you to contact Eaglescliffe Medical Practice without needing to call or visit. You can request help, update your details, or ask questions at a time that suits you.
When will SystmConnect be available?
SystmConnect will be launched on 29th July and will be accessible to all registered patients. It will be available for non-urgent administrative and medication queries.
What can I use SystmConnect for?
- Request vaccines
- Submit medication queries
- Request an NHS Health Check
- Request a Smear
- Request travel advice and vaccines
- Update your personal information
- Request GP letters
- Request updates on referrals
Will SystmConnect replace eConsult?
Yes, eventually. At the moment, they will run parallel to one another until SystmConnect becomes business as usual, and we will phase out eConsult.
Is SystmConnect secure?
Yes, SystmConnect is a secure service that protects your personal and medical information and it feeds directly to the clinical system where we hold your medical records.
I’m not comfortable using online services. Can I still contact the practice?
Absolutely. You can continue to contact us by phone or visit the practice as usual. SystmConnect is an additional option designed to make communication easier for those who wish to use it.
How do I register for SystmConnect? Do I need an account?
You do not need to register for an account to use SystmConnect.
Do I need to download an app to use SystmConnect?
No, SystmConnect works through a secure web portal and does not require any app downloads.
Will using SystmConnect reduce waiting times on the phone?
That is our aim. By using SystmConnect, more patients can contact the practice without tying up phone lines, helping reduce waiting times for everyone.
Can I use SystmConnect on my phone or tablet?
Yes, SystmConnect is accessible on computers, smartphones, and tablets with internet access.
What if I have an urgent request or medical emergency?
If you have an urgent request or medical emergency, please do not use SystmConnect. As appropriate, please contact the practice / NHS 111 / 999 or go directly to your nearest emergency department.
Can I use SystmConnect to book or cancel appointments?
Currently, appointment booking and cancellations are handled through the usual channels. SystmConnect is primarily for requests and communications. Please use our phone lines or existing online systems for appointments.
How quickly can I expect a response after submitting a request via SystmConnect?
We aim to respond to all requests within 5 working days. Please note that urgent issues should not be submitted via SystmConnect.
Will using SystmConnect affect my privacy?
No. Your information is stored securely in line with NHS data protection standards and will only be accessed by authorised practice staff.
What if I make a mistake or want to change my request after submitting it?
Please contact the practice directly as soon as possible by phone or in person to update or cancel your request.
Can carers or family members use SystmConnect on behalf of patients?
Yes, but they must have appropriate consent from the patient to access their medical information or submit requests on their behalf.
Is SystmConnect available for all age groups?
Yes, but patients under 16 should have a parent or guardian assist with using the service.
Page created: 23 July 2025