Repeat Prescription requests are currently taking up to 72 hours to process.
Flu Vaccinations for patients aged 50 - 64 - please see message below from public health
Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.
We now ask all patients attending a face to face appointment to wear a face covering
We suggest this new measure to protect yourself and our staff. Face coverings do not need to be a surgical mask and a simple use of a scarf is acceptable. We understand that babies and young children may not be able to wear a face covering therefore we would not expect this.
Also where possible please attend your face to face appointment on your own when entering the building. Thank you
Exemption letters for face covering
Unfortunately we are not able to provide a letter for patients who feel they should be exempt from wearing a face mask.- please refer to the guidance on the link regarding exemption cards.
Our admin and clinical teams are doing their very best during this difficult time and we are all adjusting to changes to our normal working day. Please can we remind everyone to be patient and understanding with all members of the team.
Covid-19 Practice Update
19th June 2020
Access to Building – Entry Control Still in Operation
As some of you may be aware, we have been continuing to see patients face to face for essential nursing appointments or following a telephone consultation with a clinician. Although we are seeing patients, we are not in any way back to 'business as usual, we now have a 'new normal' for the foreseeable future.
What is the new normal?
This means a clinician will speak to you first either by a telephone consultation appointment or video link. To book a telephone consultation you can contact our reception team on 01642 780113 or using our online service.
The decision to book a face to face appointment is a shared decision between the clinician and the patient once all factors have been discussed and a clear understanding regarding the reasons a face to face is being offered and risks of exposure and transmission of the virus with what precautions are in place. A face to face will only be offered if it is deemed that the condition cannot be successfully managed via remote means. The benefits should outweigh the risks and both the clinician and patient preference is taken into account.
During your telephone consultation your clinician will gather as much information to help reduce the time together during your face to face appointment. The clinical treatment/examination will be structured to try to avoid more than consistent 10 minutes close contact and social distancing will be maintained as much as possible eg. during conversation
Precautions will be taken at all levels to help minimise the risk of exposure to, and transmission of, the virus as much as possible.
We now ask all patients attending a face to face appointment to wear a face covering to protect themselves and our staff. We understand that babies and young children may not be able to wear a face covering therefore we would not expect this.
Access to Building – Entry Control
As from 24th March 2020 the practice has taken the decision to manage access to the building by implementing entry control. We have made this decision in order to protect staff and those vulnerable groups that may be in the practice receiving care.
The Practice remains open, however all appointments with the GPs have been converted to a telephone or video consultation. PLEASE DO NOT attend the practice unless you have been triaged by a GP or Nurse, and then invited to attend for an appointment. If this is the case please use the car park entrance where there is a video call system to communicate with the reception staff who will advise accordingly. Whilst waiting to be given access to the building you must remember the social distancing rules and leave 2 meters between yourself and other patients.
If you would like advice you can use our new e-consultation facility – link is on the practice website https://www.eaglescliffemedical.co.uk
Ordering your prescription
If the only option for you now is to request a prescription by paper format, then please post your request through the secure letter box at the main entrance (Sunningdale Road Side). Your request will be processed as normal, although there may be a slight delay due to demand.
You can help us
We are encouraging an electronic solution to prescription requests during this period due to the risk of infection transference. In preparation for your next request please call the practice to set up an online account using an app called ‘patient access’ giving you access to ordering prescriptions only.
Please attend the car park entrance and the reception staff will advise accordingly. We strongly advise you make arrangements with a local pharmacy and ask to be nominated so all scripts will go electronically to the chosen pharmacy, to support the governments guidance on only taking essential journeys.
Our phone lines are extremely busy - (in hours number is 01642 780113) so if your call is related to queries regarding Covid-19 then please refer to www.nhs/coronavirus or www.gov.uk for the latest guidance. If you think you have coronavirus symptoms or have an enquiry about sick notes due to self-isolation then please refer to NHS 111 online. If you have any employment advice need then please access ACAS or GOV.uk for employment advice.
Using the e-consultation will reduce wait time on the telephone lines.
For out of hours medical advice please contact 111
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Stay At Home advice can be found here.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
Prescription Information -
Due to increased demand and staff shortages your routine prescription request may take a little longer than 48 hours as advised.
Please be patient while we try to process the increased demand.
Hidden Disabilities -
Not all disabilities are visible, such as autism, chronic pain, dementia, anxiety, visual or hearing impairment. Living with a hidden disability can make daily life more challenging for many people, but it can be difficult for others to recognise. The Hidden Disabilities Sunflower makes you visible. Please ask at reception for more information.
The new pregnancy and birth choices app is available at:
NEW METHOD OF BOOKING FOR ANTENATAL CARE
All expected mothers can now visit www.nth.nhs.uk/maternity-form where you can quickly and easily register your pregnancy within North Tees and Hartlepool NHS foundation trust.
Are you a carer? Please let our reception know...
Stockton Carers can offer group or one to one support for carers. They can help with carers' assessments, support plans, carer cards, respite and a sitting service for extra support for those living with the person they support.
Please ask to speak to our care-coordinator here at the practice or contact 01642 524494 / visit www.stocktoninformationdirectory.org/carershub for further information.
LiveWell Dementia Hub also offer information and carers support, you can contact them on 01642 527363 or Livewellemail@example.com
HPV Vaccination for Boys in School Year 8
From September this year boys in school year 8 will be offered the HPV (Human Papilloma Virus) vaccination for the first time. At present this campaign will be delivered through the schools by a Public Health Programme. For more information please visit the link below:
FOOTSTEPS Youth Wellbeing, a one stop shop clinic designed FOR young people BY young people.
Extended Hours - Weekend and Evening GP and Nurse appointments are available
Please see our 'opening times' tab or call 111 who can book an appointment for you.
We offer alternate Monday & Thursday evening clinics for pre booked routine appointments.
Text Message Service
If you would like to receive appointment reminders and health promotion by text, please ask for a consent form at reception or let a member of the administration team know.
PAS Patient Advisory Service
Are you struggling to find work? Are you struggling to stay at work? We have appointments available to see our PAS advisor, Sue Hall, who can offer specialist one to one support with training, careers advice, job search techniques, confidence building and help with your CV.
Your hospital referral
When a referral to a hospital is made changes have been designed to support doctors in delivering high quality, evidence based care whilst maximising efficient use of precious NHS resources. The document below indicates what happens if your GP thinks you need to see a specialist.
Your Hospital Referral