Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up to date records about your heath and treatment so that those treating you can give the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records please speak to our Practice Manager Angela Mackereth or Office Manager Lynda Phoenix.
Patient Rights
The patient has a right to equity of access to all available services and to be offered these services in a courteous manner. Patients have the responsibility for prompt arrival for appointments or cancellation with 24 hours notice. The Practice operates a zero tolerance policy for any abuse, verbal or otherwise.